Data Deletion
You can delete your account and personal information at any time. This page explains the process, timing and exceptions.
How to request deletion
- 01
Export first
Download anything you want to keep. Deletion is permanent and cannot be reversed.
- 02
Submit the request
Use the delete account option in settings or email legal@ecomse.app from the address on your account.
- 03
Confirm
We verify your identity and send a confirmation. Deletion begins once you confirm.
- 04
Completion
Active systems are cleared within 30 days. Backups are purged on their regular cycle within 90 days.
What is deleted
- Your account profile and login credentials
- Conversations with your cofounder
- Brand assets, content and imagery you uploaded or created
- Storefront pages, products and settings
- Marketing lists and preferences you manage
- Connected integration tokens and configuration
What may be retained
Certain records must be kept for legal, tax, accounting or fraud prevention purposes. These include invoices, payment records and transaction logs, retained for the period required by law.
Information that has been anonymized so it no longer identifies you may be retained for analytics and service improvement.
If a legal hold, dispute or investigation applies to your account, relevant information is retained until the matter is resolved.
Shoppers and team members
If you are a shopper on a storefront built with ECOMSE, the brand controls your data. Please contact them directly. We assist brands in fulfilling deletion requests promptly.
If you were a team member on another account, your personal profile can be deleted. The brand's business records remain with the account owner.
Deletion questions
Can I delete only some data?
Yes. You can remove specific content, conversations or integrations from within your account without closing it.
Will my storefront go offline?
Yes. Deleting your account takes your storefront offline. Export your data and migrate first if needed.
Can I reactivate later?
No. Deletion is permanent. You are welcome to create a new account at any time.
Your data stays yours, always
Start free knowing you can export or delete everything whenever you choose.