ECOMSE
Support · Security

Security your customers never have to think about

Trust is the foundation of every sale. We protect your store, your data and your customers with rigor and care.

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How we protect you

Encryption everywhere

Data is encrypted in transit and at rest using industry-standard protocols.

Payment protection

Card details are handled by certified payment processors and never stored on your storefront.

Access control

Role-based permissions, two-factor authentication and session management for every account.

Continuous monitoring

Systems are monitored around the clock for threats, anomalies and abuse.

Resilient infrastructure

Redundant systems and regular backups keep your store available and your data safe.

Independent review

Regular third-party testing and audits validate our controls.

Your data, your control

You decide who on your team can see and change what. Every action by a person or your cofounder is logged.

Customer data is used only to run and grow your store. It is never sold.

You can export or delete your data at any time, and we honor deletion requests promptly.

Responsible disclosure

  1. 01

    Report

    Found a vulnerability? Email security@ecomse.app with details and steps to reproduce.

  2. 02

    Acknowledge

    We confirm receipt within two business days and keep you informed.

  3. 03

    Resolve

    Verified issues are fixed promptly and researchers are credited with permission.

Security questions

Do you support two-factor authentication?

Yes, for every account. We strongly recommend enabling it.

How do you handle a security incident?

We contain, investigate, notify affected customers as required and publish a summary of what changed.

Can I request security documentation?

Yes. Enterprise customers can request our security overview through sales.

Build on a platform that takes trust seriously

Start free and give your customers a store they can rely on.